Notice of Privacy Practices
Offline Telehealth LLC
Effective Date: June 16, 2026
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THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Our Legal Duties
Offline Telehealth LLC and its affiliated medical groups and providers are committed to maintaining the privacy of your protected health information (PHI). We are required by law to:
- Maintain the privacy and security of your protected health information
- Provide you with this Notice of our legal duties and privacy practices
- Notify you promptly if a breach occurs that may have compromised your information
- Follow the terms of the Notice currently in effect
- Not use or share your information other than as described here unless you give us written permission
This Notice is effective as of June 16, 2026. We reserve the right to change the terms of this Notice and to make any new provisions effective for all PHI we maintain. The current Notice will always be posted on our website.
How We May Use and Disclose Your Protected Health Information
Treatment: We may use and disclose your PHI to facilitate your medical treatment. This includes sharing information with the licensed provider reviewing your case, the pharmacy fulfilling your prescription, and other treating professionals involved in your care. For example, your provider may share your intake information with the compounding pharmacy to ensure your prescription is prepared correctly.
Payment: We may use and disclose your PHI to process payment for services rendered, including sharing information with payment processors. For example, we may share information about your services with your payment processor to confirm the transaction.
Healthcare Operations: We may use and disclose your PHI for operational purposes including quality assessment, compliance activities, staff training, and service improvement. For example, we may review provider consultations to evaluate the quality of care delivered.
As Required by Law: We will disclose your PHI when required to do so by federal, state, or local law.
Public Health Activities: We may disclose your PHI to public health authorities as required by law, including to report disease outbreaks or adverse events related to medications.
Abuse or Neglect: We may disclose your PHI to authorities authorized to receive reports of abuse, neglect, or domestic violence as required or permitted by law.
Serious Threats: We may disclose your PHI if we believe it is necessary to prevent a serious and imminent threat to the health or safety of you or another person.
Law Enforcement: We may disclose your PHI to law enforcement officials as required or permitted by law, subject to applicable legal protections.
Judicial and Administrative Proceedings: We may disclose your PHI in response to a court order, subpoena, or other lawful process.
Workers’ Compensation: We may disclose your PHI as authorized by and to the extent necessary to comply with workers’ compensation laws.
Substance Use Disorder Records — Additional Protections
If your care involves substance use disorder (SUD) treatment records, those records are subject to heightened confidentiality protections under 42 CFR Part 2 in addition to HIPAA. These protections are stricter than standard HIPAA rules in the following ways:
- SUD records may not be used or disclosed in civil, criminal, administrative, or legislative proceedings against you without your written consent or a court order that meets specific legal standards under 42 CFR Part 2
- Disclosures of SUD records for treatment, payment, and healthcare operations require your prior written consent, except in limited emergency circumstances
- Redisclosure of SUD records by those who receive them is restricted
Where Part 2 and HIPAA conflict, the more stringent protection applies.
Uses and Disclosures Requiring Your Authorization
Other uses and disclosures of your PHI not described above will be made only with your written authorization. This includes:
- Most marketing activities
- Sale of your PHI
- Use or disclosure of psychotherapy notes, with limited exceptions
- Any other use or disclosure not otherwise permitted or required by HIPAA
You may revoke an authorization at any time in writing, except where we have already taken action in reliance on it.
Your Rights Regarding Your Protected Health Information
Right to Inspect and Copy: You have the right to inspect and obtain a copy of your PHI that we maintain. Requests must be submitted in writing to support@offlinetelehealth.com. We may charge a reasonable fee for copies.
Right to Amend: You have the right to request that we amend your PHI if you believe it is incorrect or incomplete. We may deny your request in certain circumstances permitted by law.
Right to an Accounting of Disclosures: You have the right to request a list of certain disclosures we have made of your PHI, excluding disclosures for treatment, payment, and healthcare operations made within the prior six years.
Right to Request Restrictions: You have the right to request restrictions on how we use or disclose your PHI for treatment, payment, or healthcare operations. We are not required to agree to all requested restrictions, but we will comply with any restriction we do agree to.
Right to Confidential Communications: You have the right to request that we communicate with you about your PHI in a certain way or at a certain location. We will accommodate reasonable requests.
Right to Notification of Breach: You have the right to be notified if your PHI is compromised in a breach, in accordance with applicable law.
Right to a Paper Copy of This Notice: You have the right to obtain a paper copy of this Notice at any time upon request, even if you have agreed to receive it electronically.
Right to Choose Someone to Act for You: If you have given someone medical power of attorney or if someone is your legal guardian, that person may exercise your rights and make choices about your health information on your behalf. We will confirm the person has authority before taking action.
Changes to This Notice
We reserve the right to change this Notice at any time. Changes will apply to PHI we already have as well as any PHI we receive in the future. The current Notice will always be available on our website. You may request a paper copy at any time.
Complaints
If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights. You will not be penalized for filing a complaint.
U.S. Department of Health and Human Services Office for Civil Rights 200 Independence Avenue, S.W. Washington, D.C. 20201 www.hhs.gov/ocr/privacy/hipaa/complaints/ Phone: 1-877-696-6775
To file a complaint with us: Privacy Officer support@offlinetelehealth.com
Contact Us
Privacy Officer Offline Telehealth LLC support@offlinetelehealth.com