Terms of Service
Offline Telehealth LLC
Effective Date: June 16, 2026
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DO NOT USE THESE SERVICES IF YOU HAVE A MEDICAL EMERGENCY. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 OR GO TO YOUR NEAREST EMERGENCY ROOM IMMEDIATELY.
Important Notices
Section 10 of these Terms contains a mandatory arbitration provision requiring disputes to be resolved through individual binding arbitration. By using our services you are waiving your right to a jury trial and your right to participate in class action litigation.
Section 7 contains our Refund and Cancellation Policy. All sales are final once a licensed provider has prescribed your medication. Please read Section 7 carefully before completing checkout.
1. Agreement to Terms
By accessing or using the Offline Telehealth website and services, you agree to be bound by these Terms of Service and our Privacy Policy, HIPAA Notice of Privacy Practices, Telehealth Informed Consent, and Refund and Cancellation Policy, all of which are incorporated herein by reference. If you do not agree, do not use our services.
2. Who We Are
OFFLINE TELEHEALTH IS NOT A HEALTHCARE PROVIDER.
Offline Telehealth LLC operates a technology platform that connects patients with independent licensed healthcare providers. We do not practice medicine, provide medical advice, or offer pharmacy services. All clinical decisions are made solely by the licensed provider reviewing your case. You are not entering into a physician-patient relationship with Offline Telehealth LLC. The practice of medicine occurs in the state where you are located at the time services are delivered.
3. Eligibility
You must be at least 18 years of age and located in a state where our services are available to use our services. By using our services, you represent and warrant that you meet these requirements and that all information you provide is accurate and complete. You are responsible for all consequences resulting from inaccurate or incomplete information.
4. No Guarantee of Prescription
Completing a consultation does not guarantee that a prescription will be issued. All prescribing decisions are made solely at the discretion of the reviewing provider based on their independent clinical judgment. Offline Telehealth does not interfere with or direct clinical decisions. The provider may require in-person evaluation or determine that telehealth is not clinically appropriate for your situation.
5. Compounded Medications
Medications prescribed through our platform may be compounded by a licensed compounding pharmacy pursuant to a valid patient-specific prescription. Compounded medications are not FDA-approved finished drug products. The FDA does not review or approve compounded medications for safety or effectiveness. Compounded medications are not equivalent to FDA-approved branded medications. Individual results may vary.
6. Payment
All services are direct-pay. We do not bill insurance and nothing is submitted to insurance on your behalf. Payment is due at the time of consultation. You are responsible for all charges associated with your use of our services. Government health programs do not cover our services.
When you submit an order, your payment method will be pre-authorized for the order amount. You will only be charged if and when a licensed provider prescribes your medication. If no prescription is issued, the pre-authorization will be released and you will not be charged.
7. Refund and Cancellation Policy
All sales are final once a licensed provider has prescribed your medication and the order has been transmitted to the pharmacy. This applies whether or not the order has shipped and whether or not you have received the medication. Please review our full Refund and Cancellation Policy before completing checkout. By proceeding, you acknowledge that you have read and agreed to that policy.
8. Intellectual Property
All content on the Offline Telehealth website, including text, graphics, logos, and images, is the property of Offline Telehealth LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
9. Disclaimer of Warranties and Limitation of Liability
Our services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or free of harmful components. We make no representations regarding the qualifications, competence, or quality of care of any independent provider accessible through our platform.
To the fullest extent permitted by law, Offline Telehealth LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services. Maximum liability shall not exceed the greater of $100 or amounts paid by you in the past six months.
10. Dispute Resolution and Mandatory Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
All disputes arising out of or relating to these Terms or your use of our services must be resolved through binding individual arbitration administered under the rules of the American Arbitration Association (AAA), rather than in court. This includes any claims arising under federal or state law.
By agreeing to these Terms, you and Offline Telehealth each waive the right to a trial by jury and the right to participate in any class action, class arbitration, or representative action of any kind.
To be enforceable, notice of this arbitration provision must be reasonably conspicuous. You acknowledge that you have been presented with this provision in a clear and prominent manner and have had the opportunity to review it before agreeing to these Terms.
You may opt out of this arbitration agreement within 30 days of first using our services by emailing support@offlinetelehealth.com with the subject line “Arbitration Opt Out” and your full name and account information. Opting out will not affect your ability to use our services.
Nothing in this section prevents either party from seeking injunctive or other equitable relief in court for claims involving intellectual property rights or unauthorized access.
11. Indemnification
You agree to indemnify and hold harmless Offline Telehealth LLC and its officers, directors, employees, and agents from any claims, damages, or expenses arising out of your use of our services, your violation of these Terms, or your provision of inaccurate or incomplete information.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law provisions. However, the practice of medicine and telehealth services are governed by the laws of the state where you are located at the time services are delivered.
13. Changes to These Terms
We reserve the right to modify these Terms at any time. Continued use of our services following posting of changes constitutes your acceptance of the revised Terms. Material changes to the Refund and Cancellation Policy will apply only to orders placed after the effective date of the change.
14. Contact Us
Privacy Officer Offline Telehealth LLC support@offlinetelehealth.com